The continuous delivery of high quality goods requires efforts of the company as a whole. In this context, a quality policy was worked out by our management in the past. A quality policy which is aimed at bringing about continuous improvements of the products and the organisation. In this respect, the ISO 9002 certificate we hold is seen as a first important step in this direction. In our ongoing search for improvements, we constantly monitor and analyse the critical parts of the production process from basic material to finished good. On the basis of the data we find, we can improve our total service. Another important step to reach the top of the pyramid of Total Quality Management.